Some questions:
1.
What operating system are you using? Windows XP? Well, usually when you make another user account with FULL ADMINISTRATIVE RIGHTS (you created another admin user right?) it always worked.
2.
What version of the Convert Tool are you using?
3.
What file are you trying to convert? It is a .avi or .mpg or .mov or.....?? I would suggest try a few other files instead as it might be the original file instead?
Try those and let me know.
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