khang, connect your player to the computer and then right click on My Computer and select Properties. Go to the Hardware tab and select Device Manager. Look under the heading Disk Drives and see if there is an entry for GENERIC USB DISK DEVICE, if it is there right click on it and select uninstall and uninstall the driver. Then choose Action from the toolbar menu and select scan for new devices. If Windows finds your player it will install the drivers for it and then you may be able to connect to it.
If you are unable to access it then the only thing I can think of is to reset the chip as we discussed.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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