guivarrichio, thanx for the descriptive pictures.
I don't know if this would help but try uninstalling the mp3 utilities and installing it again.
I wonder why it says "check if device is connecting." :?:
Does your player behave weirdly during the upgrade...as in does it keep turning on and off if you let it be...
Maybe there's something interupping the usb connection...did you check if the usb cable was properly connected and all? And make sure no buttons are pressed on the player during the upgrade.
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