Hi there all,

I have read your site for nearly an hour now and I seem to be in the company of people who know a lot more about MP3 players than me!!
So here's my beg for help:

Bought MP4 player from ebay, new, fantastic seller, been very helpful but, the radio says Hard Error when selcting it from main menu.
The seller advised me to upgrade the Firmware and even directed me to your site, for which i am very grateful.

My problem is that i haven't the faintest what I'm doing. This is what I've done so far and what has happened as a result.

1) opened the f:/ browser window thingy (the mp3 player) which is where to I copy all the songs I want to listen to.
2) opened the file on my computer where i keep all my songs as mp3s before copying them to the player.
3) i copied the files that were on the player when i first opened it (Test song / File with the squares 150kB / File called AMV 3.23MB)
4) downloaded the dump file called karaoke 5.xxMB from a link on this site
5) deleted the original 3 files from the player and copied the dump file to the player.

What happened is exactly this:

Nothing.

It still works fine in every respect except the radio which still says Hard Error, and the test song has of course gone.

Please will someone reply telling me in instructs roughly as simple as i wrote above how to get the radio working.
P.S, I'm not really all that bothered about the radio, so if I'm risking irreparable damage to the rest of the mp4 player please just tell me not to bother.

Thanks a million, i eagerly await a reply.