Duff, Your firmware is like the operating system of your PC. But do not try upgrading it yet.
First I if you do not already have a one I suggest you backup your firmware using s1fwx, there is a guide in the knowledge base on how to do this.
Then with your player connected to your PC right click on it in Explorer and select Properties then the Tools Tab. Press the Check Now button in the Error-checking section. Select both options in the next window and scan your player for errors. this could take a while. Then format the player either with the MP3 Disk Tool or by right clicking in Explorer and selecting format. Use the FAT file system.
Let me know if this fixes the problem.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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