rahul, Your player may have a second hidden partition. Open MP3 Player Disk Tool and select the Partion Encrypt tab and check that the slider is all the way left at 0 then apply.
You could also go to your players settings and select Online Mode>Multi Drive and then reconnect to your PC. If you have a hidden partition it will now show in explorer.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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