Gordon, I would contact the seller regarding warrenty replacement. If you have no luck there then by all means try the dead player recovery guide but it does not sound like a firmware problem to me.
Flashing your players firmware means to use the MP3 Upgrade Tool to load a new version of the players firmware. It overwrites the version on your player. Flashing with an incompatible firmware version can leave your player unusable, that is why it is not recommended.
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