I recently bought a mp4 player and it is still on 12 month warranty. Today, I found that the screen has been smashed, but the player works perfectly fine. It is the screen/plastic that cover ups the screen. I don't know how it happened but it probably broked while it was in my bag.

Does anyone know if I could possibly get it replaced? or even getting it fixed? Because I contacted the store and they told me to call the company, but the company is not opened today and the office is not near where I live.

Has anyone had this happen before? Is it possible for me to fix it by myself, like replacing a cover/screen? If so, how and where can I get the items?

thank you very much. I'm actually really stressed about it.