Dixie, Are you having problems with your player? The only way to reset it that I know of will erase everything off your player and leave you with no operating system or files and you will have to have a full version of the players firmware to even get it to turn on again. Resetting is a last ditch attempt at reviving a dead player.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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