Guest, Is your player currently working ok? If so go to Settings>Online Mode and make sure it is set to Normal. You could also try using the MP3 Disk Tool which is part of the MP3 Player Utilities suite although if the HP format tool did not work for you I am not sure if the mp3 disk tool will.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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