If it is still showing as Encrypted, thats probably why its not working
I cant get to my player as I am currently loading 4GB of files to it to check if it is a hacked version or not, 50 minutes to go!
From memory, after selecting the "Normal" setting using the fast-forward key (righthand one), then press the "M" key to set it. Then the "Play" key to return to the menu.
It may be worth switching it off using the on/off switch after the resetting.
FYI, my player was bought from here :-
http://cgi.ebay.co.uk/ws/eBayISAPI.d...MEWN%3AIT&rd=1
Good luck,
Jeff