jez, You could try to do it manually from the Command window.
Connect your player to your PC.
Copy the s1fwx folder to C:\ Drive make sure the folder is named s1fwx and is only one deep.
Go to Start Menu>All Programs>Accessories> Command Prompt.
Then type cd C:\s1fwx
This should take you to the s1fwx folder.
Then type s1fwx f dump.bin
and follow the prompts.
This should extract your firmware.
Then type s1fwx r dump.bin
This will repair your dump file and create your backup called dump.bin.
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