paulgracecianaaron, You need to convert your video to AMV format or MTV, SMV depending on your player. Your player should have come with a demo video, what format is it. You should also find a copy of MP3 Player Utilities on the mini CD thet came with your player, there is a video conversion tool included with that. You can also download the latest versions from the Downloads>Tools section.
You will find a guide to using the converter in the Knowledge Base.
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