Welcome to the forum.
The first thing we have to determine is what type of chip your player users.
Different chips have different menu and functions.
In your menu settings, there should be an item called "System" or "Setup". In there, there should be something about "Firmware Info". If you can find that out and post it, that would help.
Also, have you tried using the s1res tool to try to extract your firmware? If it does extract it, then it's an ACTIONS board, which is better as there are more tools available for it.
You can download the s1res tool from the [Downloads] --> [Tools] section of the site.
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