FourJacks
The two folders you mentioned get created automatically when there is a voice or recording done on the player. Otherwise it won't create it.
You could try creating the folder, but in the past, it creates it automatically.
One of my player does, while another just saves it as RECORD.WAV in the root folder.
Here's what you can try:
1. Create those two folders.
2. FORMAT your player again. This time also try the HP format tool as well as the Disk Tool as part of the MP3 Player Utilities.
3. Run a chkdsk on the removal drive. Just open the command prompt and type in chkdsk e: /f /r (assuming your drive is the "E:" drive).
If you try to record and it resets, it might be a faulty memory block on the memory card. Scandisk might fix it or mark it as 'unusable' and formatting it a few times might get it working.
Try that and let me know.
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