siloveup, 3.68 should be ok. There must be some connection problem if you are getting this message from all firmware. A few things you can try are connecting to a different usb port, resetting your chip again, uninstalling 3.68 and trying version 4.00, putting slight pressure on the memory chip and connection when you try to upgrade.
Sorry this is only guess work but there has to be more than just a firmware issue here.
Try these things and let me know.
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