zacspeed,
Try connecting to a different USB port if possible one you have not used the player on before. Then short the chip across from side to side. It needs to be recognosed as an ADFU device then when you open the Upgrade tool you will get a message that the player is in Recovery Mode and waiting for firmware to be loaded.
If windows can't find the ADFU driver there is a copy in C:\Program Files\MP3 Player Utilities 3.57\RDiskUpdate\driver or where you have the utilities installed.
When it is recovery mode you will need to load a full version firmware, then format the player, then load the dump. There are full version firmware in the download section, it does not have to be the exact one for your player but try and keep to your original firmwares version number eg. 3.5.37.
If changing ports does not help, right click on My Computer select Manage , then device manager, expand the Universal Serial Bus Controller heading and right click on every USB Root Hub and select Uninstall. Disconnect the player and reboot. Windows will re-install the drivers when the PC re-boots. Then try the player reset.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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