gam3r, Try some new headphones the ones that ship with the players are crap and oftern faulty.
Other than that, with the fact that you are also having problems with the sound in your video you may have a faulty player so get on to the dealer and inform him of your problem if the player is new.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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