andie, At the moment these cheap Chinese iPod clones will only support a maximum of 2GB memory so anything over that is hacked. This is a process where a small memory chip is manipulated so that it reads a lot larger than it's true size.
Loading over the memories true size eventually leads to corruption of files, restarts, and in some cases complete breakdown of the players firmware.
If the player is the same as the others you could try using s1fwx to extract and repair the firmware from one of the other players and then load it on to yours.
You will find s1fwx in the Downloads>Tools section and there are guides on extracting and loading firmware in the Knowledge Base.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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