blink18273, If the player is new and under warrenty I suggest you seek a replacement. If replacement is not an option then you can try reloading the firmware, there is a guide to this in the Knowledge Base here
http://www.mympxplayer.org/how-to-up...ayer-vt46.html
Updating the firmware is quite simple however finding the right firmware is not and unless you have a backup of your original firmware you may have to try many different ones till you find one that works with your player.
If your player is not recognised by the MP3 Upgrade Tool then you will need to follow the Dead Player Recovery Guide here
http://www.mympxplayer.org/dead-play...ide-vt567.html