[nitr02002]

I started a paypal dispute with "buy.mall!" to reclaim the £28 i spent on a "hacked" 4GB player that was only 1GB.

However I recieved an email today from paypal asking for 3rd party evidence that my mp3 player is only 1GB and not 4GB as sold.

Looks like this is as far as I can take the dispute without me spending more cash. The seller will get away with it as its not worth me proceeding with this.

Seems to me that Paypal/Ebay are supporting the seller despite the fact that there are complaints/neg feedback against this seller every day.

Here's some of the email from paypal:

In order to continue with the investigation of your complaint, we must
request documentation to support your claim that the item is damaged or
significantly not as described. Please obtain a document (such as an
estimate or invoice) from an unbiased third-party, such as a dealer, repair
shop, appraiser, or another individual or organization that is qualified in
the area of the item in question (other than yourself). This document
should detail the extent of the damage or clearly explain how the item
received significantly differs from the item advertised. Please do not
proceed with any repairs or alterations to the item, as doing so will limit
PayPals ability to successfully resolve your claim, and may result in the
cancellation of your dispute. If possible, the document should include a
serial number and description of the item, and the dollar amount required
to complete the repairs necessary to correct the damage. This document must
be on letterhead that includes the name, address, and phone number of the
individual, business, or organization so that PayPal may contact them if
necessary.

We must receive your fax within 10 days from the date of this message in
order to proceed with the investigation of your claim. If we do not receive
your fax within 10 days, your claim will be cancelled. We are unable to
grant extensions to this time period. PayPal is unable to reimburse you for
any costs or fees that may be incurred in obtaining the requested
documents. Any documents you provide may also be supplied to the seller in
your dispute.

===============================