[lattesurf]

cypher007_uk , even if you did open an ebay/paypal dispute, you can still demand a partial refund, if that is what you are after.
The dispute channel that ebay/paypal has created is just to force the seller and buyer to respond to each other, failure to repond, they would decide on the outcome and/or suspend the accounts.

If you are after a partial refund (which the seller says is not an option in paypal), tell him to send you the partial refund via paypal, and you will close the dispute. Be warned that once you close a dispute, you can never re-open it again, so only close when you are fully satisfied.

I would not recommend sending the player back, as most of the people in here ended up sending the player back at their own cost and only got a purchase price refund. You would have lost money on two postages.

However, it is entirely upto you, whether you want a partial refund or full refund. You need to work out the sums and see which is much more viable. Don't be swayed by all his BS on being cheated by his suppliers and crap. All loads of rubbish. Stand firm to your decision, if he refuses, escalate the dispute to a claim.