for the nw-e003
Follow this procedure to troubleshoot if the portable audio player (device/media) is not recognized by the computer:
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
NOTE: Depending on the model, CONNECT, USB Connect, PC Connect, or PC->->MD will appear in the display of the portable player when an appropriate connection has been established.
1. If you are using the Microsoft® Windows® 2000 Professional operating system with service pack 3 or 4, the portable player may not be recognized. Upgrade to the latest service pack to resolve this.
2. Make sure that the player is in STOP mode (not playing a song).
3. Confirm that the computer meets the system requirements of the software.
4. Power the portable player using AC adapter (if applicable).
NOTE: If your model requires battery power, replace the battery(s) with a new one.
5. Check that the USB cable is firmly connected to both the computer and the portable player.
6. Check the connection status again.
7. If the portable player is connected to a USB hub, disconnect it and connect it directly to the computer with a dedicated USB cable.
8. Check the connection status again.
9. If the portable player is still not recognized by the computer, disconnect the USB cable and restart the computer.
10. After the computer restarts, connect the USB cable and test the connection again.
11. If the portable player is still not recognized by the computer, try a different USB port.
12. Check the connection status again.
13. If possible, connect a different USB cable to determine if the current cable is defective.
14. If the portable player is still not recognized by the computer, the driver may not be correctly installed. A procedure is available to check the Device Manager to verify proper installation.
15. Reinstall the software/drivers for the portable audio player.
16. If your model has a built-in initialize/format utility, initialize the player.
17. If your model has a USB connection setting, set it to 100mA / Low-Power 100mA / Low-100mA. Please refer to the Operation Guide for your model for more information about the USB connection setting.
NOTES:
* To use a portable player that included an earlier version of the OpenMG™ Jukebox or SonicStage® software with a VAIO® computer preinstalled with a later version of the SonicStage® software, install the drivers only. Do not install the earlier version of the OpenMG™ Jukebox or SonicStage® software over the top of the later version of the SonicStage® software. Use the OpenMG™ Jukebox or SonicStage® software CD that came with the portable player to install the drivers.
* When reinstalling the software/drivers, do not connect the portable player to the computer until after the installation has completed.
* If the connection or disconnection is not recognized when using the OpenMG™ Jukebox software, use the OpenMG™ Jukebox 2.2 installer CD to reinstall the drivers via the Device Manager.
* If this issue is occurring when using the Net MD™ Simple Burner software, a Net MD™ Simple Burner Update Program (UPDATE_SB1003.EXE) to resolve this issue is available on the Digital Music Player Support Web site at
http://www.sony.com/walkmansupport.
** Information regarding upgrading to the latest version of Sony's music management software is available at the Digital Music Player Support Web site at
http://www.sony.com/walkmansupport. Please note system requirements prior to upgrading your current application.
Created: Wed Feb 05 11:04 2003 | Last Modified: Mon Oct