fveneno, Do not try to upgrade the firmware, it is a sure way to brick your player.
Quite oftern the USB cables are faulty and cause this sort of connection problem.
You could try a different usb port or if possible another computer, if the player still fails to connect then try for a replacement cord.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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