mpxtr,
Is your player visible in Windows Explorer when you connect it?
Do you get a message saying thet the device is in recovery mode when you open the MP3 Ugrade tool?
Have a look in the MP3 Player Utilities\RDisk Update folder. If there is a folder in there named "recover" then delete it and then try uploading your dump to your player again.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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