I got a 4GB 4GO R14 player from Ugoole on Ebay.. it took 4 weeks to arrive and within 2 hours it became obvious that it was faulty.. it loaded up to 1 Gb then I got format errors... A google found this site,, and 10 minutes later I knew what the problem was.. Following the simple steps mentioned here I now have a 1GB player... and I love it!
Yesterday I wrote to Ugoole, stating the problem, asked them for either a 75% rebate (4Gb-3GB=1GB or 75% less than offered), or an assurance that they had no knowledge of the 'problem' and were withdrawing all 'fake' 4GB players as a matter of urgency.. I gave them 3 days to answer before I started the 'official' procedures and left them negative (but honest) feedback. Today they got back to me... told me to format the player and if it was still 'faulty' I was to send it back, NOT using UPS or any fast track parcel carrier.. Paying my own postage.. they would investigate the problem upon receipt and return it to me, or replace it but I would have to pay postage and any other costs if the player was not faulty.. They stated quite clearly that this process would take a LONG time, and cost me a great deal of money.. (about $15HK each time or at least $45HK total).. and IF I wanted to just keep the player they would refund me £5GBP... Basically, they have us over a barrel, and we cannot really do much to hurt them,, so I shall probably accept the refund and then fight like hell to both warn others of the Con, and push Ebay to remove these items!.. Legally we are powerless against a Chinese company,, Ugoole has sold over 4000 units this month alone,, and a majority of these will be fraudulant units... So our only recourse is to educate and warn others whilst trying to get Ebay to see that they should be helping the customers, not grabbing money off the suppliers all the time... eventually their behaviour WILL bite them on the Backside.. and I hope that I can have a hand in doing so!
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