I agree that I would be better fighting through Paypal & Ebay,, but have to wonder what the chances of a better refund will be... The supplier is happy to check my player, happy to repair or replace it and asks that I pay the costs... in other words to someone who doesn't want to lose a nice fat cheque each month (EBay & Paypal) I suspect that they will be seen as doing all they can to rectify the siuation. In some ways it would have served my purpose if Ugoole simply ignored me.. but they seem to be getting smarter and are wording their replies to make it 'seem' as if they are really bothered about my complaint. I suspect I will be told to return it and await the outcome, which leaves me £30 out of pocket initially and without my beloved player for weeks... I MAY decide to go through the channels,, but need to think it through some more and see what has been done for others in the same boat. I also have to wonder how come more folk haven't complained about this scam? Ugoole have sold thousands this month, but only have a handful of complaints.. do folk just throw these things away when they stop working (as most of them will)?
Dave
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4GO R14 1GB owner.. and proud of it!
It aint as big as when I bought it... But its big enough for me :shock:
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