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Old 15th Dec 2006, 12:17 pm
daveislander daveislander is offline
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Join Date: Dec 2006
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First of all Binh (Admin) thank you for rectifying the problems with the advertising. It does make newbies like me a little bit suspicious when the first thing we see is the company who caused us the problems advertising the same damned product on the best forum on the WWW.
michiganjfrog... I accept all your comments, but having just spent the past 2 days communicating with EBay on the phone,, to the Press Office and various other folk on this very matter I have to say that short of a Police Enquiry which knocks on the Door of Ebay, I doubt that they will be asking any supplier to stop selling items that are bogus or fraudulant...
The standard EBay reply is used every time,, namely, THEY are not responcible for all the items posted on the site,, they rely upon the sellers honesty and do not have the resources to check the veracity of any claims made..
They DO investigate claims of fraud, but as long as the seller is making 'reasonable' attempts to rectify the problem, they can not intervene.. and as the latest Chinese Junk peddlars are offering to investigate, repair and replace these 'Broken' items, they are doing all that is required of them..
It is apparently not fair to expect sellers to pay the costs involved with sending back items that may simply be not what the customer thought it was (honestly!).
Ebay have no knowledge or expertese with technology and are not in a position to say that a 4gig MP3/MP4 product is genuine or not... There are certainly 4gig MP3 players available and they wouldn't be willing to place a warning on all MP3 players just because some have 'problems'
Ebay might consider a warning in the forums, they claim that there are already warnings out there,, but they could not condone a company being accused of fraud unless this was proven in a court of Law.
There are less complaints about MP3 players than many other products and this is probably because the companies involved take extraordinary steps to rectify problems as they base their business on good feeback and couldn't continue to trade if they were 'inundated with complaints' as my comments (to them on the telephone) would imply.

There are other things said, but the truth as far as I am concerned is that Ebay dont want to know.. they make a HUGE profit from the chinese companies and its a huge market that they are just beginning to get access to. PayPal are somewhat more willing to take action where the case can be proven,, but this may also be because they keep the commission from the original deal, and take a bit more from refunds.. win win to them!
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