albert , you can try to use ATJUpload 4.0 Beta to extract your firmware, then reflashing it back into your player.
However, it seems that currently it only supports upto version 9.0.43 players. But, still try it out, it might just work.
I'll not recommend any firmware updates/upgrades as it would very likely kill your player straight.
The best alternative would be to contact your seller and get an exchange or refund.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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