war1000
Hum.. since it's very new, rather than trying to open it, I would suggest sending an email to info@uxcell.com and asking them what you should do about it.
I'm sure they'll be able to help sort out the problem for you without you needing to open up your player.
What you could also try to do is use the [on/off] switch, switch it to OFF position, then hold down the [play/pause] button and flick the switch to [ON] again and see if that helps.
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