jbrat,
When did you make the order?
Did you email them with your order?
What email address did you use? Try
info@uxcell.com if you can, that's what they recommended to me.
Really sorry to hear about the delay of your player. I know I've had things delayed from other companies because basically it's the crazy Christmas season. EVERYONE wants to get their order before Xmas as well, so you can imagine what the shipping companies, customs and delivery companies are faced with at this time of year.
Send us your order number. I can't guarantee I can get an answer straight away from UXcell, but I'll see what I can do. We are not directly connected with UXcell, they are one of the sponsors on this site, but I'll see what I can do with the contact I have.