dawniec99, Did the player come with a sample video if so what format is it?
If you go into settings on the player what other information is included in the Firmware Version info?
The packaging generally refers to the box the player came in.
She has got 100% feedback but then most people place feedback before they run into problems with hacked players.
To be honest if you can send them back I would as a 256MB player is pointless.
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