Re: Battery won't charge on new osmium player 2gb
I finally got a reply today:
Dear Customer,
We are so sorry to hear about that. Would you please send it back to us for investigation? We will send a replacement to you once we had received and investigated the item. For the duration of sending back the replacement, it normally takes about 2 to 3 weeks as we have to firstly receive your faulty item, and then we investigated for you, then we have to mark down in our record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one. I hope that you can kindly understand our situation.
what do you guys think, should I send it?
do I have to pay shipping all the way to hong kong?
why don't they just send me a replacement battery?
|