mp4 user, Your player is using version 9.0.48, sadly the tools for extracting firmware do not work on 9.0.48 or 9.0.50 firmware. New tools are being developed but it is not known when they will be released.
For the time being you will just have to enjoy your player as it is.
Just a note even though the tool will not create a usable backup it should still detect your player.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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