slash_inlove, This can be a problem with players using the ATJ2051 chipset. Most of the firmware available for download are for the ATJ2085. I can not really offer you a solution, most of the ATJ2051 firmware I have found are for pendrive style mono screen mp3 players so I can not even suggest any firmware for you to try.
I suggest you contact your seller as they may be able to get yoiu a copy of the players firmware.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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