[dillon533]

well finally got back to dealing with the complaint. (studying for my comptia)
Last night we escalated the claim via paypal on both players. Rather than messing about we said we'd accept a 50% refund as the players where 50% of the stated capacity. So we ended up with two players for £15.00 and £14.50. The refund was in the paypal account by this morning.
Overall I'm incredibly happy with the player. I also found it hand a pitch shift function so i can use it in conjuction with my decks.
Just as a final note thanks to lattesurf for the advice
Cheers