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Originally Posted by Que
Jeez, now I'm worried. Sent 2 Glaciers back 28-12-06 and they said:
"For the duration of sending back the replacement, it
normally takes about 2 to 3 weeks as we have to firstly receive your faulty
item, and then we investigated for you, then we have to mark down in our
record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one".
Did you get any notice that the player arrived there? 2 Months is ridiculous, and who knows how much longer!
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Hi Que
No, I didn't get anything to say that it arrived. I had to keep sending them e-mails asking about it, I kept supplying the tracking number of the package and in the end I threatened them with putting the details of their treatment of me here on MxPx and then they finally admitted that they had it and said they would, "return it as soon as possible" (that was on the 18th December - a month later and it is STILL not here!". I have just sent them yet another e-mail today asking about it (but I won't hold my breath!!).
Hope you have better luck with them.