Potterfan let your dad read this topic. He will understand it is not your fault, but of the manufacturer or seller or both, because they scammed your father in buying a hacked player, like they did with thousends of others. He should complain at the seller, ebay and paypal (if used) to get a partial or full refund.
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This sort of thing has cropped up before....and it has always been due to human error.
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