Shelley,
Sorry to hear you are having problems charging your player.
Have your tried plugging your player into another USB port on your computer? It's best to charge it directly into the USB on your computer and not go through a USB hub or similiar.
Try that and see if that makes any difference.
If it's still a problem, you can private message the user "UXCELL" directly from this site and they can sort out the problem for you. They are UXcell themselves and have a logon to our site to deal with problems relating to their products.
Let me know how you get on.
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