Shipping and Communication
Like others, based on what I read here, I decided to try uxcell for mp4 players for my wife and I.
I ordered both of them on January 9. January 11 I get the notice that one of them has been shipped. As of 5 minutes ago, the registered number shows that it left Hong Kong on January 12, but not registered with CanadaPost.
On January 17, after receiving NO communication regarding my second order and it simply saying "shipment processing", I emailed uxcell wondering about the 2nd order and how long shipping generally takes. This is the thread:
My original email:
Please let me know how much longer until you ship the Full Metal Platinum - MP4 Player 1.5 inch LCD 1GB - Red (inspired by iPod Nano 2G) x 1.
Your email message from a week ago said it would be shipped "shortly". I do not term 1 week as "shortly".
In addition, how long (in general) when an item leaves Hong Kong does it show up on the Canada Post tracker. I checked earlier today, and the number given by the postal service in Hong Kong is still not showing up. The tracking number issued by Hongkong Post Tracking service is **********
Their response (almost 24 hours later):
Dear customer,
We are sorry that the item has not been shipped because the stock
temporary ran out. Is it possible that we send (an alternative item / color /
similar item) as a replacement to you?
Sorry for the delay and keep you waiting.
Please accept our sincere apology.
Regards
Uxcell customer service
My response:
Do you have any Model Number mv0red1024mp048 in stock? (Full Metal Platinum 1.8 LCD 1GB - Red).
The current listed price is $42.99 and due to no communication (until I initiated it) that the original order was out of stock, I believe that the price difference can be made up on Uxcell's end.
Also, my other concern is that for the 1st item that got shipped, the tracking notice says it left Hong Kong on January 12. I have put in order ********* into the Canada Post system, but there is still nothing showing up after a week. Is this one of those times where the item gets stuck at Customs? If so, you may want to look into these types of problems, as I have ordered a product from Hong Kong before and it got here in less time then what has elapsed so far.
Thank you for your prompt attention to this matter.
Their response:
Dear customer,
According to the stock level, your item will be back to stock soon, please
kindly wait and advise.
Regards
Uxcell
The next day, I rec'd shipping notice for the 2nd (original) item.
As you can see, twice I asked about shipping and twice no response. Also, it took action by me before I was advised that there was none in stock. This is poor customer service on two fronts. I pray that one of them isn't defective, as it will be spring before a replacement would arrive at this rate.
In my observation so far, the prices are definitely reasonable, but the lack of customer service and the extremely slow shipping has me thinking I won't be going this route again.
Just a heads up to anybody that is looking to order (from Canada anyways) and expecting to receive their purchase in a timely manner.
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