pounder , likely your firmware would be the v9.0.xx series. Which the firmware extraction software currently does not support fully.
I'll suggest you contact your seller for a replacement set.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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