[timoggy]

Latest update: Recieved the following email from Uxcell -

"We are so sorry to hear about that. Would you please send it back to us for investigation? We will send a replacement to you once we had received and investigated the item. For the duration of sending back the replacement, it normally takes about 2 to 3 weeks as we have to firstly receive your faulty item, and then we investigated for you, then we have to mark down in our record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one. I hope that you can kindly understand our situation."

I have emailed back enquiring whether they will refund my postage costs. Particularly as the product I recieved was not as advertised (I accept that they need to investigate first though). I have also pointed out that 2 to 3 weeks to investigate and complete the administration is on the slow side. I would have though that this could be turned around in no more than a few days (week at most).

Hotboxx, thanks for your all your help and advise.