JUBBLYRAY, You may have the Partition Encrypt feature enabled. Go to the players settings menu and select online mode and make sure it is set to normal only. Then connect your player and open the MP3 Player Disk tool and go to the Partition Encrypt tab and move the slider all the way left and press start.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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