[timoggy]

Latest update:

As mentioned in an earlier post, I emailed Uxcell this email:

"Thank you for the reply. I will return just the player (i.e not the cable, charger adapter manual etc) as this is cheaper for postage costs. Can you confirm that you will refund my postage costs. 2 to 3 weeks seems rather a long time to investigate the problem and complete the administration. I would hope that you can reduce that time to a week at most."

I then posted off the faulty player. The same day that I posted it off, I recieved the following reply from Uxcell:

"Dear customer,

That's ok, please just send the player to us. We will arrange to send you a
replacement once your item is received.

Regards
Uxcell customer service"

I think that this is showing good customer service from Uxcell. They are listening to the customer (me) and providing me with feedback on progress. I do not think that you could ask for much more than that.

Think it is worthwhile summarising (esp as some recent posts have been quite negative) my opinion on Uxcell customer service so far:

Uxcell have responded within a reasonable timeframe to all emails that I have sent them - At most 24 hours, most often within 12 hours. Bearing in mind the time zones, I think that the communication has been prompt. Well done so far Uxcell.

The tech support has been as good as I would expect. Bit frustrating to be asked to run diagnostics that have already been run, however this is the nature of tech support questions and they need to be answered. Again, good service.

Uxcell have acknowledged and replied to concerns around "potential" slow turnaround of faulty player. This is good customer service.

If Uxcell deliver on their promise (and I have no reason to to think that they will not), then I think that this is good customer service.

I hope that this thread provides a fair and balanced (it should as I am just reporting facts) view of the type of service to expect from Uxcell.

I will continue to update progress on this thread.