Seems like they packed yours the same way as they do for everybody else: black box with 2 compartments, cd and manual at the bottom, this box in a brown paper bag. Nothing wrong with that, the player weights next to noting, so the harm came from outside. To crack the screen something must have been pushed through the box, the postman might have stepped on it? Can't blaim uxcell for that, insurance should deal with it. I don't think they will send another one before the other one is back, how can they claim it with the insurance without having evidence? Would you send out another one without proof in your hands if you were a seller?
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This sort of thing has cropped up before....and it has always been due to human error.
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