Quote:
Originally Posted by oldschooljohn";p="
As a matter of fact I am a seller and I always pack everything in a sturdy box with padding even when shipping within the US. Part of the shipping fee you pay when you buy something is for the labor & materials to provide good packing. So if the product is not adequately packed you are, in effect, being cheated by the seller, because you have paid for something that you did not get. Frankly, I think it's RIDICULOUS to suggest that it's "OK" to ship a fragile electronic device halfway around the world in a plain manila envelope. It is not "OK" for any responsible business to do this.
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Sorry to hear that. I received my Glaciers exactly like you did (so did everyone else), and it came to me in perfect condition. The envelope around the box isn't meant as the protection, its the box itself, the fittings and padding inside. It all seemed reasonably good packaging to me, given the weight of the contents (I was a seller too, on eBay, and have much experience packaging fragile things, ie. like turntables). If I recall, there is padding around the player itself, so it'd have to take a terrible knock to crack the screen inside the box, if no damage to the box is evident.
But in any case, if you paid for insurance, then I wouldn't worry, you should be covered on that. You're gonna need to send the broken player back of course, because as a seller, you already know that the seller needs to prove damage to the shipper to file a damage in transit claim.
Speaking of proof, do you mind uploading a pic of your cracked screen Glacier? I'm just very curious to know what a cracked Glacier screen might look like!