Try e-mailing them with your order number and ask about shipping. I did that and they gave me a tracking number for the package (of course I had that shipping warranty thing...maybe that's why they had one for me). Took them about a day to reply.
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Proud owner of THREE cheap MP4 players - one with a broken screen (given away), one I broke personally (lesson learned: dont fix it if its is not broken), and the Glacier.
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