phpeters87, Do the << >> buttons work with normal menu scrolling etc?
Changing firmware would most likely fry your player with little chance of recovery.
I suggest you apply for a refund or replacement but if the seller is on the blacklist then do not expect much help from them.
If eBay and Paypal become involved then your refund will be less than you actual cost but if the volume is not working the player useless so a partial refund is possibly better than a total loss.
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If you have been ripped off with a hacked player by a seller submit a report to www.ic3.gov
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