csgamegodd , your player might be running a Sunplus or Rockchip or something chipset.
The MP3 Utilities only works for the Actions chipset.
i'll suggest you contact your seller for an exchange if it is still under warranty. As these types of players are the most difficult to recover.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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