I had a problem with my glacier. I emailed Uxcell and after a series of diagnosis emails (which I replied to) they asked me to return it for a replacement, I have just recieved the replacement.
If you have not yet emailed Uxcell, email details of the problem and the order number -
info@uxcell.com
Full details of my progress through to getting a replacement are here:
http://www.mympxplayer.org/2-gb-glac...em-vt3979.html